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Owned and operated by Unified Prime Tech Systems, our team is ready to answer your security technology questions.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by 5 to 8 business days in transit. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and carrier details. You can use that link to monitor your smart lock, camera, or safe as it makes its way to you.
What is your return policy?
If your security product does not meet your expectations, you can initiate a return within the designated return window. Please contact our team with your order number and we will walk you through the process.
Can I exchange a product for a different model?
Yes, exchanges are available for items in their original condition and packaging. If you need a different smart lock configuration or a different camera model, our team can help arrange the swap.
Are your smart locks compatible with my door?
Most of our smart locks are designed to fit standard door preparations. Each product page includes detailed specifications and compatibility information so you can verify the fit before purchasing.
Do your security cameras work with existing home networks?
Our security cameras connect via standard Wi-Fi and are designed to integrate with most home and business networks. Check each product listing for specific connectivity requirements and supported protocols.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Business Hours
Our Commitment to You
Fast Response
Our support team aims to respond to every inquiry within one business day.
Secure Transactions
Your personal data and payment information are protected with industry-standard encryption.
Trusted Protection
Every smart lock, camera, and safe is designed with reliability and advanced security in mind.
Hassle-Free Returns
If something is not right, our straightforward return process makes it easy to resolve.
